Technical Support Advisor - Bókun

• 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector. - Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently. - Basic working knowledge of CSS, HTML, and website CMS tools. - A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution. - Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues. - Openness to learn new and complex topics, constructive feedback and adaptability to business changes. - Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues. - Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care. - Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time. - Fluency in written and spoken English + one of these European language: French, Italian, German or Spanish would be an advantage

• Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision. - Flexibility to work shift patterns, including occasional weekends. What We Offer

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses

• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #LI-JP

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