As a Technical Support team member at Domo, you will play a crucial role in facilitating digital transformation and strategic initiatives for clients. With your problem-solving skills and deep technical troubleshooting expertise, you will provide exceptional service to customers, helping them succeed in their endeavors. Here is a breakdown of your responsibilities and qualifications:
**Key Responsibilities:**
Connect, solve, and build relationships with customers through various channels such as telephone, email, Zoom, etc. - Think creatively to develop robust solutions that meet customers' needs. - Continuously expand your knowledge of Domo's platform, Business Intelligence, data, and analytics. - Maintain timely and constant communication with peers and customers regarding support cases. **Job Requirements:**
Bachelor's degree in a technical field or 3-5 years of relevant experience. - 2 years of experience in a support role, preferably in a customer-facing environment. - Strong SQL experience is essential. - Experience in software application support, particularly in SaaS, analytics, data, and Business Intelligence fields. - Ability to adapt to rapid changes in a fast-paced industry. **Desired Skills:**
Familiarity with APIs (REST/SOAP), programming languages (Python, JavaScript, Java), and relational databases (MySQL, PostgreSQL, MSSQL, etc.). - Knowledge of statistical computing, JSON/XML parsing, and SSO/IDP protocols. - Experience with Snowflake Data Cloud/ETL processes is a plus. **Location:** Pune, Maharashtra, India
In addition to the above, Domo offers a range of benefits and perks to its employees in India, including medical cash allowance, maternity and paternity leave, paid time off, health and wellness benefits, and more. As a Technical Support team member at Domo, you will play a crucial role in facilitating digital transformation and strategic initiatives for clients. With your problem-solving skills and deep technical troubleshooting expertise, you will provide exceptional service to customers, helping them succeed in their endeavors. Here is a breakdown of your responsibilities and qualifications:
**Key Responsibilities:**
Connect, solve, and build relationships with customers through various channels such as telephone, email, Zoom, etc. - Think creatively to develop robust solutions that meet customers' needs. - Continuously expand your knowledge of Domo's platform, Business Intelligence, data, and analytics. - Maintain timely and constant communication with peers and customers regarding support cases. **Job Requirements:**
Bachelor's degree in a technical field or 3-5 years of relevant experience. - 2 years of experience in a support role, preferably in a customer-facing environment. - Strong SQL experience is essential. - Experience in software application support, particularly in SaaS, analytics, data, and Business Intelligence fields. - Ability to adapt to rapid changes in a fast-paced industry. **Desired Skills:**
Familiarity with APIs (REST/SOAP), programming languages (Python, JavaScript, Java), and relational databases (MySQL, PostgreSQL, MSSQL, etc.). - Knowledge of statistical computing, JSON/XML parsing, and SSO/IDP protocols. - Experience with Snowflake Data Cloud/ETL processes is a plus. **Location:** Pune, Maharashtra, India
In addition to the above, Domo offers a range of benefits and perks to its employees in India, including medical cash allowance, maternity and paternity leave, paid time off, health and wellness benefits, and more.