As a member of Domo's Technical Support team, your role is crucial in aiding Domo clients in their digital transformation and strategic initiatives. By providing world-class technical support, you will help enhance brand loyalty and referenceability for Domo. **Key Responsibilities:**
Connect, solve, and build relationships with customers through various channels such as telephone, email, Zoom, and in-person interactions
Utilize independent thinking to develop robust and scalable solutions for customers
Continuously expand your knowledge of Domo's platform, Business Intelligence, data, and analytics
Maintain timely and constant communication with peers and customers regarding support cases until resolution is achieved
**Qualifications Required:**
Bachelor's degree in a technical field or 3-5 years of relevant experience
Minimum of 2 years experience in a customer-facing support role
Proficiency in SQL with a strong understanding of joins, unions, selects, grouping, aggregation, indexes, subqueries, etc. - Experience in software application support, preferably in SaaS, analytics, data, or Business Intelligence fields
Ability to adapt to rapid changes in a fast-paced industry
**Desired Skills:**
Familiarity with APIs such as REST/SOAP, programming languages like Python, JavaScript, Java, relational databases including MySQL, PostgreSQL, MSSQL, Redshift, Oracle, statistical computing tools like R and Jupyter, JSON/XML, and SSO/IDP protocols
Experience with Snowflake Data Cloud/ETL will be advantageous
**Additional Company Details:**
Domo offers a range of benefits and perks to its employees in India, including medical cash allowance, maternity and paternity leave policies, paid time off, Sodexo Meal Pass, health and wellness benefits, and more. Join Domo's Technical Support team in Pune, Maharashtra, India, and be part of a dynamic and innovative organization dedicated to driving impactful change through AI and data products. As a member of Domo's Technical Support team, your role is crucial in aiding Domo clients in their digital transformation and strategic initiatives. By providing world-class technical support, you will help enhance brand loyalty and referenceability for Domo. **Key Responsibilities:**
Connect, solve, and build relationships with customers through various channels such as telephone, email, Zoom, and in-person interactions
Utilize independent thinking to develop robust and scalable solutions for customers
Continuously expand your knowledge of Domo's platform, Business Intelligence, data, and analytics
Maintain timely and constant communication with peers and customers regarding support cases until resolution is achieved
**Qualifications Required:**
Bachelor's degree in a technical field or 3-5 years of relevant experience
Minimum of 2 years experience in a customer-facing support role
Proficiency in SQL with a strong understanding of joins, unions, selects, grouping, aggregation, indexes, subqueries, etc. - Experience in software application support, preferably in SaaS, analytics, data, or Business Intelligence fields
Ability to adapt to rapid changes in a fast-paced industry
**Desired Skills:**
Familiarity with APIs such as REST/SOAP, programming languages like Python, JavaScript, Java, relational databases including MySQL, PostgreSQL, MSSQL, Redshift, Oracle, statistical computing tools like R and Jupyter, JSON/XML, and SSO/IDP protocols
Experience with Snowflake Data Cloud/ETL will be advantageous
**Additional Company Details:**
Domo offers a range of benefits and perks to its employees in India, including medical cash allowance, maternity and paternity leave policies, paid time off, Sodexo Meal Pass, health and wellness benefits, and more. Join Domo's Technical Support team in Pune, Maharashtra, India, and be part of a dynamic and innovative organization dedicated to driving impactful change through AI and data products.