As a Client Relationship Manager / Account Manager at our company, your role will involve managing key accounts end-to-end, driving customer satisfaction, enabling revenue growth, and collaborating cross-functionally to ensure seamless delivery of our IT, embedded, and semiconductor engineering services. **Key Responsibilities:**
Build, nurture, and manage long-term strategic client relationships. - Serve as the primary point of contact for key accounts, ensuring high levels of customer satisfaction. - Conduct regular business reviews and maintain continuous communication with client stakeholders. - Identify and execute upselling and cross-selling opportunities across the IT services portfolio. - Lead account planning, revenue forecasting, and pipeline management. - Contribute to new business development efforts by participating in proposals, RFP responses, and commercial negotiations. - Collaborate closely with technical, delivery, and project management teams to ensure successful project execution. - Track ongoing project performance, resolve escalations, and maintain alignment between client expectations and delivery outcomes. - Support and execute targeted sales campaigns and marketing initiatives for assigned accounts. - Represent the company in client meetings, reviews, and events to strengthen engagement. **Qualifications Required:**
5-10 years of experience in client relationship management, account management, or business development within IT services, preferably embedded systems, semiconductor, or engineering services domains. - Strong communication, interpersonal, and stakeholder management skills. - Proven ability to manage international clients, preferably US or other global markets. - Technical understanding of embedded systems and semiconductor technologies is highly preferred. - Proficiency in CRM tools such as Zoho, Salesforce, or similar platforms. - Strong analytical, negotiation, and presentation skills. As a Client Relationship Manager / Account Manager at our company, your role will involve managing key accounts end-to-end, driving customer satisfaction, enabling revenue growth, and collaborating cross-functionally to ensure seamless delivery of our IT, embedded, and semiconductor engineering services. **Key Responsibilities:**
Build, nurture, and manage long-term strategic client relationships. - Serve as the primary point of contact for key accounts, ensuring high levels of customer satisfaction. - Conduct regular business reviews and maintain continuous communication with client stakeholders. - Identify and execute upselling and cross-selling opportunities across the IT services portfolio. - Lead account planning, revenue forecasting, and pipeline management. - Contribute to new business development efforts by participating in proposals, RFP responses, and commercial negotiations. - Collaborate closely with technical, delivery, and project management teams to ensure successful project execution. - Track ongoing project performance, resolve escalations, and maintain alignment between client expectations and delivery outcomes. - Support and execute targeted sales campaigns and marketing initiatives for assigned accounts. - Represent the company in client meetings, reviews, and events to strengthen engagement. **Qualifications Required:**
5-10 years of experience in client relationship management, account management, or business development within IT services, preferably embedded systems, semiconductor, or engineering services domains. - Strong communication, interpersonal, and stakeholder management skills. - Proven ability to manage international clients, preferably US or other global markets. - Technical understanding of embedded systems and semiconductor technologies is highly preferred. - Proficiency in CRM tools such as Zoho, Salesforce, or similar platforms. - Strong analytical, negotiation, and presentation skills.