You review and process account cases across onboarding, maintenance, restrictions, and asset movements in line with documented procedures and service level agreements
You handle complex scenarios such as estates, powers of attorney, and divorce-related distributions, escalating appropriately when needed
You investigate and resolve escalations from Customer Experience, Risk, Compliance, Legal, Supervision, and related teams
You ensure adherence to written supervisory procedures, internal controls, and documentation standards in all case handling
You identify process gaps, document findings, and propose improvements to workflows, tools, and internal documentation
What you bring
You hold active FINRA Series 7 and Series 63 licenses, with Series 24 preferred
You apply strong analytical skills to interpret policies, procedures, and regulatory requirements in real scenarios
You manage multiple workstreams and consistently meet defined service level and quality targets
You bring experience in brokerage account operations such as onboarding, KYC/CIP, account maintenance, restrictions, or asset transfers
You communicate clearly in writing and verbally, documenting decisions and rationale with accuracy
This position is restricted to US citizens or lawful permanent residents due to legal requirements.
What we offer
Challenging, high-impact work to grow your career. - Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. - Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. - Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. - Employer-paid life & disability insurance, fertility benefits, and mental health benefits. - Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! - Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range:
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$81,000—$95,000 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$71,000—$84,000 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$63,000—$74,000 USD
Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
