B2B Operations Account Lead (12-month Fixed Term)

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company**.** Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe. Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. Ready to awaken your best with us?

As our Operations Account Lead for Offline Europe, you will lead a team managing day-to-day B2B retail operations across multiple retailer accounts. This role sits at the intersection of account operations, order-to-delivery coordination, retailer performance, process improvement, and stakeholder management. Altough this is a fixed-term role (12 month contract), we encourage high performance and value internal growth. Should opportunities arise within the company that align with your skills and experience, we’re open to discussing potential horizontal moves based on business needs and performance throughout the year.