Lead Operations - Account Management

Key Responsibilities:

• Support Client LeavePro and/or 360 system acceptance testing
• Research client inquiries related to Disability and Leave of Absence
• Investigate technology issues and manage file feed escalations
• Monitor roster files and manage dropped employee tracking process
• Recommend process improvements and streamline operations
• Deliver various reports to clients as needed
• Collaborate with internal teams to meet client needs
• Attend department and company meetings as required
• Take ownership of assigned project work
• Demonstrate diplomacy, professionalism, and critical thinking
• Maintain confidentiality and professionalism in all tasks

Qualifications Required:

• Graduation in a listed discipline with aggregate marks >= 55%
• Minimum of 6 years of work experience
• Ability to work evening/night shifts
• Excellent communication skills (oral/written)
• Knowledge of Disability Management, FMLA, and Workers Compensation
• Proficiency in internal systems such as LeavePro, 360, Jira, and Microsoft Excel
• Strong interpersonal communication skills and a positive attitude
• Project management experience preferred
• Ability to multitask, prioritize, and meet target dates