As an Associate Account Manager at Alight, your role is to serve as a specialized administrative support for the Account Management team to ensure client needs are met within the scope of Alight Leave Solutions services. Your responsibilities include submitting tickets, researching inquiries, providing claim-related data and reports, and resolving client inquiries related to Disability and Leave of Absence. You will collaborate with the Account Management team, recommend process improvements, and deliver various reports to clients as needed. Additionally, you will assist with administrative duties, maintain documents with confidentiality, and support departmental initiatives. Key Responsibilities:
Support Client LeavePro and 360 system acceptance testing
Research and resolve client inquiries related to Disability and Leave of Absence
Manage file feed escalations and technology issues
Recommend process improvements and streamline operations
Deliver various reports to clients on a regular basis
Collaborate with internal teams to meet client needs and facilitate issue resolution
Qualifications Required:
Graduation in listed disciplines with aggregate marks of >=55%
Minimum 6 years of work experience
Ability to work evening/night shifts
Demonstrated diplomacy, professionalism, and critical thinking
Excellent communication skills
Knowledge of Disability Management, FMLA, and Payroll
Proficiency in internal systems such as LeavePro, 360, Jira, and Microsoft Office
Strong interpersonal communication and organizational skills
Project management experience preferred
Alight values diversity, equity, and inclusion, and is committed to creating a supportive environment where every individual feels respected and valued. As part of the team, you will have access to a competitive total rewards package, continuing education, and training opportunities to help you grow in your career. If you are passionate about championing people, growing with purpose, and acting with integrity, Alight is the perfect place for you to thrive. Please note that by applying for a position at Alight, you agree to undergo a background check as part of the hiring process. Alight is an Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs. As an Associate Account Manager at Alight, your role is to serve as a specialized administrative support for the Account Management team to ensure client needs are met within the scope of Alight Leave Solutions services. Your responsibilities include submitting tickets, researching inquiries, providing claim-related data and reports, and resolving client inquiries related to Disability and Leave of Absence. You will collaborate with the Account Management team, recommend process improvements, and deliver various reports to clients as needed. Additionally, you will assist with administrative duties, maintain documents with confidentiality, and support departmental initiatives. Key Responsibilities:
Support Client LeavePro and 360 system acceptance testing
Research and resolve client inquiries related to Disability and Leave of Absence
Manage file feed escalations and technology issues
Recommend process improvements and streamline operations
Deliver various reports to clients on a regular basis
Collaborate with internal teams to meet client needs and facilitate issue resolution
Qualifications Required:
Graduation in listed disciplines with aggregate marks of >=55%
Minimum 6 years of work experience
Ability to work evening/night shifts
Demonstrated diplomacy, professionalism, and critical thinking
Excellent communication skills
Knowledge of Disability Management, FMLA, and Payroll
Proficiency in internal systems such as LeavePro, 360, Jira, and Microsoft Office
Strong interpersonal communication and organizational skills
Project management experience preferred
Alight values diversity, equity, and inclusion, and is committed to creating a supportive environment where every individual feels respected and valued. As part of the team, you will have access to a competitive total rewards package, continuing education, and training opportunities to help you grow in your career. If you are passionate about championing people, growing with purpose, and acting with integrity, Alight is the perfect place for you to thrive. Please note that by applying for a position at Alight, you agree to undergo a background check as part of the hiring process. Alight is an Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs.
