Platform Support Systems Administrator

Candidate Requirements: Excellent analytical and problem-solving skills Excellent interpersonal and professional communication skills Strong time management and organizational skills Ability to understand and articulate technical concepts and derive solutions Ability to maintain a high-level of confidentiality Works independently and as a team member in a high performance 24/7 availability environment Can perform SQL query expressions to diagnose or resolve routine issues Experience with Windows Server, SQL Server, Active Directory, VMWare and Citrix/RDP client preferred Proficiency in server, storage and virtualization standards, techniques and tools Capable of utilizing command-line tools to troubleshoot network connectivity and performance issues Ability to quickly gain functional knowledge in proprietary software(s) and apply that knowledge to tasks and troubleshooting Experience with authentication and security best practices to ensure least privilege rights Knowledge of SaaS models and large-scale, distributed web architectures utilizing SaaS technologies is a plus Experience with API configuration and troubleshooting is a plus Bachelor's Degree in Information Technology, Information Systems or relevant work experience preferred Responsibilities: Configure, maintain, and support MRI applications in an environment requiring 24/7 uptime Respond to inbound requests for on-premise and hosted clients within prescribed service levels Monitor, document, and manage the resolution process in a timely manner, while effectively communicating status with clients to maintain a high rate of client satisfaction Troubleshoot system components using proven techniques for IT data center analysis and evaluation Perform SQL database backups and restores and run variable queries Set up, troubleshoot, and support advanced software integrations across multiple platforms Follow established change management procedures Create, update, audit, and maintain technical, user, and procedural documentation, including Platform Support SOPs Perform auditing tasks as required by the business, including participation in SOC audits and collation of required data Perform other duties and responsibilities as assigned Cultural Fit: Acts with integrity, honesty, tolerance, and inclusion Action-oriented and responsive. Takes initiative and follows through with efficiency. Keeps commitments with enthusiasm Constantly strives to amaze and be the best in everything s/he does Embraces change and knows how to celebrate wins and enjoy the journey Benefits Career growth opportunities in a diverse and supportive work environment. Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks) Hybrid Working Arrangement (2 days WFH) HMO coverage with free dependent upon hire. Free 24/7 access to our office gyms (Ortigas and Makati) Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Plus, additional benefits. About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself! At MRI, our company culture is more than a talking point – it's what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the right fit for your next career move! We're completely dedicated to making this the best job you've ever had! We want our teams to love working here, so we've created some incredible perks for you to enjoy: Join our employee-led resource groups to maximize your experience at work. Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program. Utilize 16 hours of paid time to volunteer. Know great workers? Our generous employee referral scheme rewards you for bringing in talent. Enjoy peace of mind with our regional-specific healthcare benefits for you and your family. Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee. Maintain a fantastic work-life balance with PTO days plus observed holidays. Further your professional development and growth with our tuition reimbursement offerings. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year. And more! Now, take a glimpse into some of the fun we have here: MRI Software Instagram