NetSuite Support Administrator

Responsibilities

• Manage day-to-day NetSuite administration as part of the support team, resolving ERP support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes. - Manage user setup, roles, permissions, and security access as part of the support team, ensuring consistent application of role-based access controls and best practice governance standards. - Configure and customise NetSuite (including fields, forms, records, workflows, dashboards, KPI’s, reminders and reports) to meet business needs and deliver real-time visibility across Finance, Procurement, Inventory, and Fixed Assets. - Troubleshoot system issues and coordinate with third party partners or NetSuite support where required
• Uphold HALO’s core values and standards, promoting its ethos and mission statement. - Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding

Requirements

• Proven experience supporting NetSuite in a production environment, including day-to-day administration and user support. - Experience managing NetSuite user accounts, roles, permissions, and access controls in line with security and governance best practice. - Hands on capability to configure and customise NetSuite to meet business requirements including custom fields, forms, records, workflows, dashboards and reports