Claims & Quality Specialist

Quality Assurance & Claims Coordinator Middlefield, OH | Hourly / Non-Exempt | Quality Department Reports To: Senior Quality Manager, Ohio Campus Position Summary The Quality Assurance & Claims Coordinator supports day-to-day quality operations at the Middlefield plant. This position is well-suited for a candidate with hands-on production experience who is ready to step into a quality support role. The Coordinator assists with incoming inspection, in-process quality checks, color measurement, and claims review. Strong computer skills and attention to detail are essential. This role works closely with the Senior Quality Manager and production leadership to ensure product meets established standards before it reaches the customer. Key Responsibilities Claims Support • Review claims submitted to the CRM system; verify accuracy and completeness of intake data and identify any missing information needed for investigation • Gather supporting documentation for open claims: production records, inspection data, photos, and batch information • Photograph returned product; upload and organize image files per claims procedure • Assist the Quality Manager with claim investigation by pulling relevant production data and lab records • Track claim status and flag items approaching response deadlines • Complete Microsoft Forms submissions tied to claims workflow; verify confirmation emails and SharePoint records are generated correctly In-Process & Incoming Quality • Perform incoming inspection checks on raw materials; record results in the incoming inspection record • Conduct in-process quality checks on the production floor per established work instructions • Document nonconforming product findings; apply hold tags and notify supervisor per procedure • Assist with Layered Process Audits (LPAs) on the production floor; record audit findings and support corrective action follow-up to drive continual improvement Color Measurement & Shade Evaluation • Operate spectrophotometer to measure color on finished tile; record readings and compare against standard • Use OnColor software to evaluate color data, flag out-of-tolerance results, and generate shade reports • Support shade-related claim investigations by pulling production color records and correlating with complaint details • Maintain spectrophotometer per calibration schedule; escalate instrument issues to Quality Manager Lab & Calibration Support • Assist with physical testing per ASTM procedures and work instructions • Record test results completely and per schedule • Support calibration recall coordination: pull instruments due for service, update logs, and track return • Maintain a clean, organized environment • Periodically serve as a backup to lab personnel in the event of call-offs, PTO or other scheduled needs Documentation & Systems • Enter quality data into Excel logs and SharePoint-based tracking tools • Complete Microsoft Forms submissions for quality events and inspections • Use iPad for floor-based data entry and photo capture • Follow document control procedures; never use or distribute superseded documents Qualifications Required • High school diploma or equivalent • 2+ years of experience in a manufacturing environment; rubber tile, flooring, or plastics preferred • Hands-on familiarity with production processes — tile press operator experience is a strong plus • Computer proficiency: comfortable with Excel, Microsoft Forms, CRM data entry, and iPad-based tools • Ability to read and follow written work instructions and quality procedures • Detail-oriented; understands that incomplete data is the same as no data • Reliable, self-sufficient, and willing to ask questions when something is unclear Preferred • Experience with spectrophotometer operation or color measurement in a production setting • Familiarity with OnColor or similar color management software • Exposure to ISO 9001 or other formal quality management systems • Prior quality technician or quality inspector experience • ASTM testing experience (F1344, F1861, or similar) What We Offer A commitment that Safety is #1 Competitive benefits, pay, and retirement plan options! Career growth, stability, and flexible work arrangements. Responsible Manufacturing – Protecting Our Planet for the Future We utilize renewable energy and a closed loop recycled water process. We are committed to reducing greenhouse emissions and water consumption. We are the only flooring company recognized by the Asthma and Allergy foundation. Who we are: With a history of more than 140 years, Tarkett is a worldwide leader in innovative and sustainable flooring and sport surface solutions, generating turnover of €3.3 billion in 2025. The Group has close to 12,000 employees, 25 R&D centers, 8 recycling centers and 33 production sites. Tarkett creates and manufactures solutions for hospitals, schools, housing, hotels, offices, stores and sports fields, serving customers in over 100 countries. To build "The Way to Better Floors," the Group is committed to circular economy and sustainability, in line with its Tarkett Human‐Conscious Design® approach. www.tarkett-group.com Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best. As a worldwide leader of the flooring industry, we design, manufacture and provide our customers the most innovative and sustainable flooring and sports surface solutions. At Tarkett, we cultivate a culture of entrepreneurship with respect and trust. We make conscious choices, for people and for the planet and we commit to be next to your every step of the way. At Tarkett we help create great spaces. We believe in taking care of our people, our customers and our planet. We believe in being agile and performance-driven in everything that we do in order to find the best flooring and sports surface solutions. https://www.tarkett.com/