Quality Assurance Specialist - Claims

Company Farm Family Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description This is a 100% in-office position 5 days per week. Candidates must be able to work on-site at a designated company office during standard business hours. ESSENTIAL FUNCTIONS: Conducts quality assurance reviews to maintain compliance and high technical quality according to operational guidelines and internal processes. Demonstrates that the focus of quality assurance reviews are proper and handles investigations, evaluations, negotiations and the settlement of claims with moderate to serious severity/complexity. Conducts internal staff and external vendor audits/reinspection's Writes estimates and supplements from photos and strengthens estimating and negotiating skills as well as compliance knowledge. Reviews and analyzes estimates, supplements and subrogation demand packets, applications of appropriate betterment, and the identifications of prior damage. Completes total loss documents and validates total loss evaluation accuracy. Negotiate changes to estimates, supplements, and total loss evaluations, as needed. Maintains a high level of professional communication and quality of service to customers through monitoring and efficiently handling work queues in claims and estimating systems. Follows up, as needed, through systems, phone, etc., to resolve customer needs or assist with inquiries. Utilizes claims and estimating systems daily. Obtains and maintains required licenses. Obtains the resolution of disputed damages, estimates, or supplements from all methods of inspection. Provides training to lower-level employees and/or other areas, as needed. Maintains vendor relationships to ensure the quality of their respective performance. Identifies coverage issues and/or liability, as needed, and brings them to the attention of the claims handler. QUALIFICATIONS: Bachelor's degree. Two to four years of experience with Xactimate Software. PREFERRED QUALIFICATIONS: Four years of claims or related technical experience. Two years of specialized area of experience, such as auto/salvage, property or construction background, or claims field experience (depends on the claims unit and area of focus). OCCUPATIONAL REQUIREMENTS: The position is physically comfortable and has discretion about walking, standing, sitting, etc. A person in this position normally receives little instruction on day-to-day work and receives general instructions on new assignments. The position requires physical presence in company office on a full-time basis. No adverse working or environmental conditions expected. Salary range is $56508 - $75800 PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.