Claims Specialist

Responsibilities

Staff will perform some or all of the following functions:

Claims Management & Resolution

• Intake, triage, investigate, and resolve assigned claims from notice through closure across all relevant business lines. - Independently handle claims within delegated authority; escalate items that exceed authority or display complexity indicators. - Review shipping documentation, contracts, correspondence, and related materials to determine liability and recommend defensible resolution strategies. - Prepare and issue notices/letters; track all contractual and statutory timelines; maintain clear, audit-ready files. - Oversee salvage when applicable: secure bids, document condition, coordinate release/disposal, and reconcile proceeds. - Support claims recovery/subrogation efforts in line with carrier contracts, insurance policies, and company Terms & Conditions; escalate to senior team members or Legal as needed. Communication, Collaboration & Stakeholder Management

• Act as primary point of contact for customers and carriers in assigned regions; provide timely updates and set clear expectations. - Coordinate with internal teams (Sales, Operations, Legal) to collect facts, align on liability posture, and move files efficiently toward resolution. - Deliver a professional, empathetic claims experience that protects key customer relationships and the company’s reputation. - As scope grows, assist with mentoring peers and sharing best practices. Compliance, Reporting & Insights

• Apply working knowledge of insurance coverage concepts and relevant Terms & Conditions when assessing liability, negotiating outcomes, and recommending settlements. - Ensure adherence to SOPs, authority limits, and record-keeping standards; maintain data quality (status, reserves, recovery, notes, attachments). - Lead weekly reporting to management for assigned business lines. - Produce ad-hoc reports/dashboards to surface trends, root causes, and recovery/prevention opportunities. - Highlight insights and make data-driven recommendations that inform decisions. Continuous Improvement & Professional Development