Customer Relationship Management Manager

As an Engagement Manager at the company, your role involves managing named customers' relationships and ensuring the delivery and demonstration of the value proposition by leveraging industry best practices in the BPM / ECM domain. You will work closely with the CRM and Delivery Head to meet the business goals and targets. Key Responsibilities:

• Act as a Single Point of Contact (SPOC) between the Customer and Newgen, coordinating with both delivery and account management teams. - Position Newgens Products and/or services to the customers effectively. - Identify continuous growth opportunities for new business in alignment with the account expansion target. - Execute ongoing engagements such as implementation, change requests, renewal of ATS / AMC, additional resource deployment, additional licenses, and additional process deployment. - Collaborate with the Delivery Head and CRM to review the progress of ongoing implementation, identify new business opportunities, and track Booking-Billing-Collection figures to meet the account expansion target. - Develop proposals for new opportunities and involve CRM / Business Head as required. - Create, review, and periodically update all opportunities in Salesforce.com. - Ensure Client Sign-Off and acceptance for every delivery are in place. - Handle Billing, Contracting, Raising bills, and Collection of Payments from the customer as per the agreed terms and timeline. Qualifications Required:

• MBA and/or engineering degree from a premier institute. - 2 to 6 years of experience with 2+ years of POST MBA experience in Delivery, Project management, Client Engagement, or Presales. - Knowledge of estimation, planning, project management, budgeting, and quality assurance related to ECM/BPM practices. - Ability to gather and analyze data, draw logical conclusions, and understand Project Management methodologies and tools. - Good analytical capabilities, excellent time management skills, and the ability to develop new opportunities to increase company visibility in the account. - Will be responsible for carrying an annual billing target and coordinating and prioritizing customer requests to ensure the highest level of service to the customer with the assistance of other managers. As an Engagement Manager at the company, your role involves managing named customers' relationships and ensuring the delivery and demonstration of the value proposition by leveraging industry best practices in the BPM / ECM domain. You will work closely with the CRM and Delivery Head to meet the business goals and targets. Key Responsibilities: