Desktop Support Engineer L2

Soft Skills:

• Strong communication and interpersonal skills

• Problem-solving mindset with attention to detail

• Ability to work under pressure and manage multiple tasks

• Professional and user-friendly approach (especially while dealing with non-technical users) In addition to the above qualifications and responsibilities, the preferred qualifications for this role include holding a Diploma/Bachelors degree in IT, Computer Science, or a related field, and having certifications like CompTIA A+, Microsoft Certified, or similar are preferred. Please note that the work location for this position is in person. The salary range for this position is 20,000.00 - 30,000.00 per month. As a skilled Desktop Support Engineer (L2), your role will involve providing advanced technical support for end-user systems, hardware, and software to ensure smooth day-to-day operations for all departments. Key Responsibilities:

• Provide Level 2 technical support for desktops, laptops, printers, and peripherals

• Diagnose and resolve hardware and software issues efficiently

• Manage and support Windows OS environments and common business applications

• Handle user account management (Active Directory, email setup, access control)

• Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN)

• Install, configure, and upgrade systems, software, and security patches

• Maintain IT assets and ensure proper documentation of systems and inventory

• Support remote users via remote desktop tools

• Escalate unresolved issues to L3 or vendors when required

• Ensure adherence to IT policies, security standards, and data protection practices

• Assist in IT projects, system rollouts, and upgrades

Qualifications Required:

• Strong knowledge of Windows OS (10/11) and basic server environments
• Hands-on experience with Active Directory & user management
• Understanding of network fundamentals (TCP/IP, DNS, DHCP)
• Experience with ticketing tools and SLA-based support
• Good knowledge of hardware troubleshooting
• Familiarity with remote support tools
• Basic knowledge of antivirus, backup, and security practices

Soft Skills:

• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Ability to work under pressure and manage multiple tasks
• Professional and user-friendly approach (especially while dealing with non-technical users) In addition to the above qualifications and responsibilities, the preferred qualifications for this role include holding a Diploma/Bachelors degree in IT, Computer Science, or a related field, and having certifications like CompTIA A+, Microsoft Certified, or similar are preferred. Please note that the work location for this position is in person. The salary range for this position is 20,000.00 - 30,000.00 per month.