L2 Desktop Support Engineer

As an L2 Technical Support Specialist, your role will involve providing technical support for end-user systems, applications, and network-related issues. You will be responsible for troubleshooting desktop/laptop and O365 issues, managing users in Active Directory and domain environment, handling DNS, DHCP, and VPN-related issues, working on ticketing tools to ensure SLA-based resolution, and escalating complex issues to the L3 team. Key Responsibilities:

• Troubleshoot desktop/laptop and O365 issues
• Manage users in Active Directory and domain environment
• Handle DNS, DHCP, and VPN-related issues
• Work on ticketing tools and ensure SLA-based resolution
• Escalate complex issues to L3 team

Qualifications Required:

• Experience in O365, AD, DNS, DHCP, VPN

• Knowledge of Windows environment

• Good troubleshooting and communication skills As an applicant, you are expected to have experience in O365, AD, DNS, DHCP, VPN, possess knowledge of the Windows environment, and demonstrate good troubleshooting and communication skills. As an L2 Technical Support Specialist, your role will involve providing technical support for end-user systems, applications, and network-related issues. You will be responsible for troubleshooting desktop/laptop and O365 issues, managing users in Active Directory and domain environment, handling DNS, DHCP, and VPN-related issues, working on ticketing tools to ensure SLA-based resolution, and escalating complex issues to the L3 team. Key Responsibilities: