Operations Associate - Join Our Talent Community

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. - Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery. - Follow standard operating procedures (SOP)

• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed. - Your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team. - Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements. - Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region). - Quote and invoice client shipments with responsibility to their P&L

• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)

• Bachelor’s Degree preferred

• Able to adapt to new technology and can thrive in a fast-paced environment

• Effective time management - be able to properly prioritize and manage a large volume of tasks

• Attention to detail

• Ability to effectively seek and receive feedback

• Effective communication both verbally and in writing in client facing interactions

• Teamwork and relationship-building

• Orientation towards working smarter and adopting best practices and standardization

• Problem-solving capabilities

• Fluent in English

• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. ## Why you’ll love working at Flexport

• Make a Real-World Impact: Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade. - Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career. - Comprehensive Benefits: We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more. - Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups. ## What to Expect After You Apply

• We’ll Keep You in Mind: Once you apply, your profile goes directly into our internal talent community. - The Timeline: Think of this as getting a head start! While there isn't an immediate next step, we’ll dive into this talent pool first as soon as a new role is approved. - When the Time is Right: A recruiter will contact you directly as soon as an active role aligns with your experience! - Keep Growing: We’d love to stay connected! Follow us on social media or check back on our careers page if you see an active role that catches your eye! #LI-onsite