Community Operations Associate at teero | Sift Talent | SiftCommunity Operations Associate
Posted Jan 23, 2026
What You'll Own
- Be the first voice hygienists and dental offices hear, guiding them through the onboarding process with high energy and expertise
- Act as the go-to resource for our users, solving problems in real-time and ensuring a seamless experience on the platform
- Handle high-volume customer support across phone, email, and chat—you'll be talking to dozens of users daily
- Identify where customers are getting stuck in the onboarding process and create solutions to get them active faster
- Help us scale by turning one-off support wins into repeatable community playbooks
- Collect front-line insights to help our product team build features that our community actually wants
What You Bring
- 1-3 years of experience where you've been in the trenches and know how to handle a fast-paced environment
- High energy and stamina for talking to people all day—you genuinely enjoy high-volume phone and video conversations
- Exceptional empathy: you can de-escalate a situation and turn a frustrated user into a Teero superfan
- Communication mastery: you are clear, concise, and persuasive in speech and writing
- Bias for action: you don't wait for a manual, you see a problem and you fix it
- High standards: you take pride in providing a gold-standard experience for every user
Nice-to-haves:
- Experience in hospitality, retail, or customer-facing roles where you learned to read the room
- Previous experience in a high-growth Customer Success or Community Operations role at a tech startup
- An interest in community building and marketplace dynamics
- Dental industry knowledge
This Role Isn't for You If:
- You prefer a quiet desk job with little phone time
- You are uncomfortable with high-volume tasks and rapid-fire problem-solving
- You need a standard operating procedure for every single minute of your day
- You only want remote work: this role is in-person at our US HQ in Austin
What We Offer
- Become the voice of our customer—your insights directly shape our product roadmap
- Clear growth paths across Operations and Community Operations teams as we scale
- Direct reporting to our Head of Operations in our flat, collaborative Austin office
- Mentorship in a no-ego startup with direct access to our founders Nate & Christian
- Competitive salary + equity that could translate into life-changing value as we grow
- Opportunities to visit our tech team and founders in Amsterdam
- The impact of a fast-growing startup
Ready to get started?
Apply now and help us move the dental industry forward.
Apply nowPostedJan 23, 2026
Work typeOn-site
LocationAustin
Source
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