Community Operations Associate

What You’ll Do

You’ll be responsible for the daily operations of our online communities across platforms like Nas.com, WhatsApp and other community channels. That means you will:

• Moderate community conversations and maintain a positive environment
• Send daily messages, updates, reminders, and engagement prompts
• Respond to member questions and escalate issues when needed
• Remove spam, enforce community guidelines, and handle conflicts professionally
• Keep communities active, organized, and engaging
• Track engagement and identify ways to improve member participation
• Coordinate with internal teams to communicate announcements and updates
• Help execute community campaigns, launches, and events
• Ensure no important member messages or operational tasks fall through the cracks

Who You Are

You are someone who:

• Loves online communities and understand internet culture
• highly organized and detail-oriented
• Communicates clearly and confidently
• Can manage multiple tasks and communities at once
• Takes ownership instead of waiting for instructions
• Is proactive, reliable, and consistent
• Enjoys operations and keeping things running smoothly
• Have experience managing WhatsApp, Discord, Telegram, or Facebook communities
• Have worked in startups, creator businesses, media companies, or online education
• Understand engagement tactics and community growth
• Have experience with customer support or community moderation