Lead a high-performing First Line KYC function responsible for all pre-boarding and onboarding activities, including identity verification, business verification, risk profiling, and screening
Ensure operational execution of Tide’s KYC framework during onboarding
Design and implement efficient and scalable onboarding workflows aligned with regulatory requirements and internal risk appetite
Partner with Compliance to embed regulatory changes and new requirements into operational processes
Own and continuously improve onboarding SLAs, quality controls, and operational metrics to deliver high-quality outcomes at scale
Define and oversee the use of automation, tooling, and data sources to optimize onboarding throughput and accuracy
Collaborate with Product and Engineering teams to define onboarding requirements and support feature development and rollout
Maintain strong oversight over headcount, forecasting, and cost control within the function
Represent the onboarding KYC function in internal governance forums, risk committees, audits, and regulatory interactions
Drive a culture of ownership, collaboration, compliance, and member-first mindset across all teams under your remit
At least 5 years of senior leadership experience in KYC, onboarding, or AML operations within Financial Services, Fintech, or regulated sectors
Strong expertise in KYC onboarding frameworks, member due diligence, business verification, and risk assessment processes
Experience managing large operational teams, with a proven track record of developing people and building culture
In-depth knowledge of relevant regulatory frameworks (e.g. UK Money Laundering Regulations, EU AMLD, local licensing obligations)
A strong understanding of risk typologies relevant to onboarding: impersonation fraud, synthetic identities, shell companies, PEPs, sanctions, etc. - Demonstrable experience working with Product and Tech teams to implement operational tools, decision engines, and automation solutions
Excellent communication, influencing, and stakeholder management skills – capable of engaging with senior leaders and regulators
Fluency in English
A data-driven mindset – confident in using KPIs, MI, and analytics to drive operational performance and decision making
Ability to thrive in a fast-paced, scaling business with evolving priorities
WHAT YOU’LL GET IN RETURN
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:
Self & Family Health Insurance
Term & Life Insurance
OPD Benefits
Mental wellbeing through Plumm
Learning & Development Budget
WFH Setup allowance
Family & Friendly Leaves
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. ### TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Disclaimer
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:
Tide does not charge any fees at any stage of the recruitment process.
All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
Communication from Tide will only come from an official @tide*.co** email address.*
Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance withTide's Recruitment Privacy Notice.**
