Look beyond current practices and bring forward new ideas that improve how we operate
Translate data insights into structural process improvements
Vendor Governance
Act as primary point of contact for Onboarding and IDV providers
Monitor vendor performance, SLAs, and rejection trends
Escalate tool inconsistencies and drive clarification and improvements
Evaluate and support integration of additional verification providers where justified
Leadership & Development
Train and support Analysts
Conduct quality reviews and performance feedback
Maintain structured documentation and process governance
Provide final oversight on complex or high-risk cases
Monitor team workload and ensure service levels are met
Requirements:
3–5+ years experience in KYC and onboarding teams
Strong understanding of risk-based frameworks
Analytical mindset with ability to convert data into action
Comfortable challenging status quo and driving change
Strong stakeholder management skills
Experience in iGaming preferred
Experience leading operational teams desired
What we offer
A hybrid working model. - Competitive salary based on experience and qualifications. - Brand new offices. - Private parking. - Private Health insurance. - Wellness allowance up to €600 per year. - Employee assistance program with Richmond Foundation. - Birthday wishes with something special. - Office lunches and daily nibbles such as fresh fruit and healthy snacks. - Meal allowance. - Lots of great company discounts. "By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at DPO@playnorth.com".