Posted May 21, 2026
Who We Are
Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere. What We Do
At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on**how we cultivate a culture of innovation, teamwork, and growth.
Job Purpose
The Lead, Inbound Sales is responsible for driving consistent revenue performance across the inbound sales team by coaching, managing, and developing a team of Inbound Sales agents. You will serve as the operational backbone of the inbound function, ensuring process adherence, maintaining pipeline health, hitting team targets, and creating a culture of continuous improvement. This role bridges frontline execution and sales leadership, combining hands-on deal involvement with day-to-day team management. Key Responsibilities
Team Leadership & Coaching
Lead & Develop: Manage a team of Inbound Sales Representatives, providing daily guidance, motivation, and performance support. - Conduct regular 1:1s, call reviews, and coaching sessions to develop reps' product knowledge, objection handling, and closing skills. - Onboard new team members, ensuring they are fully ramped within the first 90 days in line with defined success metrics. - Identify skill gaps across the team and design targeted coaching plans or escalate training needs to the Sales Manager.
Drive Targets: Own team-level sales targets (weekly, monthly, quarterly) and ensure reps consistently meet or exceed individual quotas. - Track Activity: Monitor daily activity metrics, calls made, demos conducted, leads qualified, deals closed, and intervene proactively when performance dips. - Deal Support: Step in to support complex or high-value deals, co-selling where needed to rescue at-risk opportunities. - Pipeline Management: Maintain and enforce accurate CRM hygiene across the team, reviewing pipeline data and deal stages regularly. Process & Quality Assurance
Process Adherence: Ensure all inbound inquiries are responded to on schedule and in line with the defined business process. - Quality Control: Review and score sales calls and demos for quality; share feedback in structured call review sessions. - Continuous Improvement: Identify and flag recurring bottlenecks in the lead-to-conversion journey and work with cross-functional teams to resolve them. - Handoff Management: Own the smooth handoff process between Sales and Onboarding, ensuring customers transition seamlessly post-purchase. Cross-Functional Collaboration
Marketing Feedback: Provide structured feedback on lead quality from various channels to the Marketing, Business, and Growth teams. - Product Alignment: Collaborate with Product and Customer Success to stay current on platform updates, ensuring the team delivers accurate and compelling demos. - Leadership Reporting: Represent the inbound team in sales leadership meetings, reporting on performance, blockers, and team insights. Reporting & Analysis
Reporting: Prepare weekly and monthly team performance reports for the Growth Manager, including quota attainment, conversion rates, and activity data. - Analysis: Analyse team performance trends and recommend data-driven improvements to the inbound sales process. Qualifications & Experience
6 - 8 years of experience in inbound or SaaS sales, with at least 4 years in a team lead, senior, or supervisory capacity
Demonstrated track record of consistently meeting or exceeding individual sales quotas
Experience coaching or mentoring junior sales reps, either formally or informally
Proficiency with CRM tools (e.g., HubSpot, Salesforce, Zoho) and sales engagement platforms
Excellent verbal and written communication skills, able to run effective meetings, deliver feedback, and present to leadership
Strong analytical skills, comfortable reading pipeline data, identifying trends, and making decisions from metrics
Bachelor's degree or equivalent work experience preferred
About You
What Success Looks Like (First 90 Days)
Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process
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