Posted May 19, 2026
About Energy Exemplar
In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. Our impact is global and is being recognized across the industry. Some of our recent accolades include:
How We Work
Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move. We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role. Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.
The Senior or Lead Energy Market Analyst (Support) works as part of the Global Customer Support team and is primarily responsible for delivering an outstanding customer experience and product support for existing and new clients where required to ensure the product is being used effectively and to promote customer retention. Technical Support
Provide answers to technical support questions relating to the successful use of our software products in a timely, accurate and comprehensive manner. - Take ownership and track support cases from start to finish. - Provide troubleshooting and general modelling advice and guidance to clients. - Work with clients to resolve issues related to our SaaS/Cloud offerings and Desktop version
Work with Account Management to successfully onboard new clients that utilize our SaaS/Cloud or Desktop offerings
Frequently interact with Product Management and Development teams to resolve technical issues as well as to convey product development needs of clients. - Assist in QA testing new product releases. - Assist Account Management where required to make proactive calls and on-site visits to learn more deeply about customer organisational goals, progress with our tools, and how we can help them be more successful. Customer Training and Knowledge Base
Provide onsite or online trainings to clients on a diverse set of topics related to our products
Collaborate with our Learning Team to maintain and update our online learning platform
Assist in maintaining software user documentation and help platforms
Compose articles and produce videos to educate clients and to market our products
Construct tools and examples that clients can use to more effectively utilize our products
Learning and Development
Candidate Requirements & Qualifications
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