Technical Support Engineer

Job Title: Service Desk Engineer & Desktop Support Engineer

Duration: 6 - 12 Months (Contract)

Location: Bangalore Work Mode: On-site Working Days: 6 days working

Key Responsibilities

• Troubleshooting & Resolution: Diagnosing, fixing, and testing hardware, software, and peripheral issues (printers, scanners, phones). - System Setup & Maintenance: Installing, configuring, and upgrading software and hardware for new and existing users

• User Support (Calling support): Providing prompt, professional technical support via telephone, email, or in-person. - Calling Support: Handling inbound technical support calls, making outbound follow-ups for issue resolution, providing status updates, and ensuring customer satisfaction. - Ticketing & Documentation: Managing support requests via IT service desk systems, documenting issues, and maintaining inventory. - Networking: Monitoring network connections to ensure stability. Required Skills and Qualifications

• Technical Skills: Strong understanding of Windows/Linux/Mac OS, networking principles, and remote troubleshooting tools (e.g., TeamViewer). - Experience: Previous experience in a technical support or help desk role is typically required. - Soft Skills: Excellent verbal/written communication, problem-solving, and time management skills. - Education: A bachelor's or associate degree in computer science or a related field is preferred.