Technical Support Engineer

What You Will Do

• Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution. - Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations. - Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket. - Work with Grafana dashboards and monitoring tools to diagnose system and integration problems. - Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements. - Provide clear, proactive communication with customers, managing expectations during high-impact issues. - Knowledge through documentation, runbooks and training sessions to empower customers and teammates. - Advocate for customers internally, ensuring their needs influence product priorities and enhancements. What We Stand For at Apiiro

OneTeam, One Mission means we’re all in it together—tearing down walls, listening to every voice, and working as one to create real value for our customers. Striving for Greatness drives us to keep pushing forward, aiming higher, and staying resilient. We don’t believe in “good enough.”

Own It, we take pride in what we do. We’re all about accountability, trust, and transparency, so we’re empowered to make a real impact. Customer Centric means our customers are at the heart of everything. We go beyond just meeting their needs; we build solutions that truly make a difference. These values keep us motivated to deliver the best for our customers and each other, every single day. If you're ready to join a team that’s dedicated to transforming the future of app security, we’d love to hear from you. Let’s build the next generation of secure software together!