Technical Support Engineer

ArmorCode is on a mission to supercharge security teams with a new independent governance approach to reduce risk and burn down critical security technical debt. With its AI-powered ASPM Platform, driven by over 15 billion findings from over 260 ecosystem integrations, ArmorCode delivers a single, unbiased view of your risk across applications, infrastructure, containers, and cloud. ArmorCode unifies and normalizes findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower users to easily remediate issues. ArmorCode delivers unified visibility, AI-enhanced prioritization, remediation and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively. Enterprises of all sizes, including dozens of Fortune 1000 companies, scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance.‍

ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression. Job Description

• Work closely with the engineering team to address technical and product-related queries from both customers and L1/L2 teams. - Replicate issues in test environments to diagnose and resolve. - Utilize SQL skills to extract data relevant to customer queries or issues. - Use REST APIs to diagnose and resolve integration or data flow challenges. - Have a good understanding of cloud concepts and provide support related to cloud-hosted applications. - Demonstrate interest in emerging AI technologies and the ability to evaluate, adopt, and support AI-driven solutions in a cybersecurity and SaaS environment. - Analyse logs to diagnose and troubleshoot issues, ensuring prompt resolution for customers. - Utilize proficiency in at least one programming or scripting language (e.g., Java, Python, Unix) to solve bugs. - Collaborate with cross-functional teams to escalate complex issues, ensuring prompt and accurate resolution for customers. - Leverage knowledge and experience with security tools like Software Composition Analysis (SCA), Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), etc., to provide guidance and support on usage of ArmorCode platform for their AppSec program. - Participate in triage calls and conduct root cause analysis to address underlying issues. - Document customer interactions, inquiries, and resolutions accurately and comprehensively in the customer support system. - Continuously update product knowledge to stay informed about new features, enhancements, and updates. - Contribute to the improvement of support processes and systems, Documentation, KB articles, identifying areas for enhancement and suggesting solutions to optimize customer support operations. - Handle challenging situations with resilience, remaining calm and professional while working in a fast-paced and dynamic environment. - Demonstrate a customer-centric mindset, empathizing with customers and striving to provide exceptional service at all times.