Advising our clients – premium cardholders – by phone and email in both French and English
Handling customer inquiries from quote preparation to billing for individual trips
Making reservations with airlines, hotels, and travel agencies
Creating tailored offers, travel documents, and detailed travel itineraries
Passionately advising and facilitating unique travel experiences
Actively selling special promotions and exclusive offers
Requirements
Your Profile:
You have excellent language skills in professional French and English, in written and spoken ( according to The Common European Framework)
C2
Ability to speak an additional language such as German or Italian is an advantage
Have completed tertiary qualification or equivalent training, ideally in the field of tourism
Have several years of professional experience in the travel industry, a tour operator or in a travel agency
Have GDS knowledge (preferably Amadeus)
Have excellent destination knowledge across key global regions
Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
Are service-oriented, flexible and able to work under pressure
Have a positive attitude and identify with Ten Group values
Have strong communication skills
Value exceptional service and live by this motto
Are available on a full-time basis (40hrs per week)
Flexibility: Willingness to work 5 days a week between 08:00 and 20:00 CET, Sunday to Thursday
Benefits
Our people are at the heart of our business, and we have a culture of recognition and reward—both through regular appraisals and through our annual Extra Mile Awards, where we celebrate those who have gone above and beyond in their role. We also encourage all staff to incorporate their aspirations and interests into their career at Ten, and we are there every step of the way to support their development. ## Thank you for considering a career with us. Don't miss the opportunity to join our team!