Support Systems & Tools Administrator

About the Role The Support Systems & Tools Administrator is responsible for the day-to-day administration, configuration, and operational support of MRI Software's core support platforms. This role works closely with the Support Enablement & Delivery Systems and Tools Lead, internal application teams, and support teams to ensure systems are configured correctly, operating efficiently, and consistently supporting global support processes. This role is ideal for someone who is detail-oriented, systems-focused, and experienced with CRM/support platforms, with a strong interest in process execution, data accuracy, and operational stability. What You Will Do Systems Administration & Support Administer and maintain support systems, including: Salesforce and Zendesk Exposure to Freshdesk or Amazon Connect is a plus but not required Assist in maintaining system health, data integrity, and operational consistency across regions Operational Enablement Support implementation and rollout of system changes, enhancements, and configuration updates including AI initiatives Partner with the Lead role to execute system improvements that support global alignment Troubleshoot system-related issues and escalate complex items as needed Process & Documentation Support Ensure accurate process documentation aligns with defined global workflows and best practices Support audits or reviews of system usage to ensure adherence to global standards Reporting & Data Support Assist with generating and maintaining operational reports and dashboards Validate data accuracy related to global support KPIs specific to productivity and operational metrics. Support analysis efforts to identifying trends or anomalies Collaboration & Other Responsibilities Work closely with: Support Enablement & Delivery Systems and Tools Lead Support teams Internal application and IT teams Support global teams across multiple regions and time zones Perform other job-related duties as assigned What We Are Looking For Required Experience & Qualifications 1–4 years of experience in a systems administration or support operations role Hands-on experience with Salesforce and/or Zendesk in a support or service environment Experience administering users, workflows, queues, or cases within CRM/support platforms Comfort working in an operational, execution-focused role Skills & Competencies Strong attention to detail and organizational skills Ability to follow defined processes while identifying improvement opportunities Clear written communication skills, especially for documentation Analytical mindset with basic reporting and data validation experience Ability to collaborate effectively across key stakeholders Experience supporting SaaS or enterprise software support organizations Familiarity with support KPIs, SLAs, and case management processes Basic experience supporting self-service or knowledge workflows Benefits Career growth opportunities in a diverse and supportive work environment. Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks) Hybrid Working Arrangement (2 days WFH) HMO coverage with free dependent upon hire. Free 24/7 access to our office gyms (Ortigas and Makati) Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Plus, additional benefits. About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself! At MRI, our company culture is more than a talking point – it's what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the right fit for your next career move! We're completely dedicated to making this the best job you've ever had! We want our teams to love working here, so we've created some incredible perks for you to enjoy: Join our employee-led resource groups to maximize your experience at work. Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program. Utilize 16 hours of paid time to volunteer. Know great workers? Our generous employee referral scheme rewards you for bringing in talent. Enjoy peace of mind with our regional-specific healthcare benefits for you and your family. Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee. Maintain a fantastic work-life balance with PTO days plus observed holidays. Further your professional development and growth with our tuition reimbursement offerings. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year. And more! Now, take a glimpse into some of the fun we have here: MRI Software Instagram