IT Change Manager

As a Change Manager, you will partner with the Change Process Owner and other change managers to ensure alignment with the global change process. Your role will involve facilitating the request for change process to meet business, compliance, schedule, and operational efficiency objectives. You will focus on the entire life cycle of a change, including recommending modifications to business processes as necessary. Key Responsibilities:

• Manage bridge lines and oversee incidents in an IT Service Management environment utilizing your experience and understanding of ITIL Incident Management processes. - Demonstrate excellent verbal and written communication skills, along with a strong understanding of technical language, to effectively communicate with internal and external customers and support groups. - Manage and oversee low priority incidents for VIP external customers and internal employees, ensuring timely resolution, appropriate documentation, and communication to the customer. - Utilize monitoring tools and dashboards for initial investigation of incidents, as well as assist with active major incident investigations. - React to configured alerts triggered by monitors, provide first-level analysis, and take necessary actions to mitigate issues. - Participate in Major Incident Management bridge lines and chats, assisting Technical Duty Officers by scribing incidents, analyzing monitoring tools, and correlating child incidents for resolution. Qualifications Required:

• Bachelor's degree or equivalent experience. - Effective English communication skills (B2+ minimum, Emmersion). - Minimum of 2 years of experience in ITIL or ITSM. - Minimum of 2 years of ServiceNow or similar ITSM tool experience. Additionally, having some IT experience in Incident or Event Management area is preferred, while possessing the technical acumen to quickly learn technology terms, flows, and high-level system designs is necessary for this role. If you possess analytical thinking, investigating and reporting skills, multi-tasking and prioritization abilities, operational excellence in IT, technical communication and presentation skills, as well as troubleshooting expertise, it could set you apart in this position. As a Change Manager, you will partner with the Change Process Owner and other change managers to ensure alignment with the global change process. Your role will involve facilitating the request for change process to meet business, compliance, schedule, and operational efficiency objectives. You will focus on the entire life cycle of a change, including recommending modifications to business processes as necessary. Key Responsibilities: