As a SIAM specialist Change & Release manager at KONE, your primary role is to manage requests for change through their lifecycle and ensure smooth communication, training, stakeholder engagement, and coaching service managers and suppliers on processes. **Roles & Responsibilities:**
Enforce change compliance by working closely with technical and business teams to ensure changes are fully documented and approved before implementation
Review implemented changes to ensure objectives are met
Create, manage, and coordinate Change Requests through the Change Management process and CAB meetings
Participate in CAB meetings and represent changes for approval
Apply best practices in Change/Release/Problem Management for continuous improvement
Collaborate with key IT staff for change and problem analysis
Define performance goals and strategies with the service manager
Proactively anticipate and escalate issues to the Change Manager
Monitor and support change adherence to established policies and procedures
Produce metrics on KPIs and create KB articles for knowledge sharing
Respond promptly to change requestor needs via email, chat, or MS Teams
Willingness to work in rotational shifts if required
**Competency:**
ITIL foundation with understanding of DevOps and Agile concepts/methodology
Knowledge of ITSM tools like ServiceNow, Remedy Force, etc. **Job specific skills:**
Strong verbal and written communication skills
Proficiency in MS Word and MS Excel
Excellent team player with interpersonal skills
Ability to manage multiple priorities with minimal supervision
Systematic, disciplined, and analytical problem-solving approach
Strong organization skills and attention to detail
Customer-focused with strong problem-solving abilities
Teamwork skills
KONE, founded in 1910, is a global leader providing elevators, escalators, automatic building doors, and maintenance solutions to enhance the flow of urban life. With operations in over 60 countries, KONE focuses on innovation and sustainability, recognized by Forbes and Corporate Knights. The company's vision is to create the Best People Flow experience and increase value for customers through new intelligent solutions and sustainability. The KONE Technology and Innovation Unit (KTI) is dedicated to developing new digital solutions based on emerging technologies. KONE IT collaborates with business functions to enable new capabilities and support the company's digital transformation journey. The team introduces cloud-based IT services, AI, and automation to enhance productivity and business growth. Sustainability, innovation, and a curious mindset are at the core of KONE's success. By joining KONE as a SIAM specialist, you will be part of a culture that values innovation, collaboration, employee engagement, and sustainability. The company fosters a culture of trust, respect, and recognition for good performance, offering opportunities for career and personal growth while maintaining a healthy work-life balance. For more information and to explore career opportunities at KONE, visit KONE Careers. As a SIAM specialist Change & Release manager at KONE, your primary role is to manage requests for change through their lifecycle and ensure smooth communication, training, stakeholder engagement, and coaching service managers and suppliers on processes. **Roles & Responsibilities:**
Enforce change compliance by working closely with technical and business teams to ensure changes are fully documented and approved before implementation
Review implemented changes to ensure objectives are met
Create, manage, and coordinate Change Requests through the Change Management process and CAB meetings
Participate in CAB meetings and represent changes for approval
Apply best practices in Change/Release/Problem Management for continuous improvement
Collaborate with key IT staff for change and problem analysis
Define performance goals and strategies with the service manager
Proactively anticipate and escalate issues to the Change Manager
Monitor and support change adherence to established policies and procedures
Produce metrics on KPIs and create KB articles for knowledge sharing
Respond promptly to change requestor needs via email, chat, or MS Teams
Willingness to work in rotational shifts if required
**Competency:**
ITIL foundation with understanding of DevOps and Agile concepts/methodology
Knowledge of ITSM tools like ServiceNow, Remedy Force, etc. **Job specific skills:**
Strong verbal and written communication skills
Proficiency in MS Word and MS Excel
Excellent team player with interpersonal skills
Ability to manage multiple priorities with minimal supervision
Systematic, disciplined, and analytical problem-solving approach
Strong organization skills and attention to detail
Customer-focused with strong problem-solving abilities