Information Technology Help Desk

As a Technical Support Specialist in Delhi, your role involves providing technical support and system troubleshooting for employees. You will be responsible for resolving IT support requests, diagnosing system problems, modifying configurations, managing onboarding tasks, installing software and hardware drivers, and maintaining systems. Your key responsibilities include:

• Resolve IT support requests and answer employee questions regarding computer systems. - Diagnose system problems by gathering and analyzing technical data. - Modify configurations, settings, and permissions to resolve hardware and software issues. - Manage onboarding tasks including generating sign-ins for new hires. - Install, update, and maintain software and hardware drivers. - Log all service requests and provide status updates to employees via ticket management. To excel in this role, you are required to have the following qualifications and skills:
• Minimum 2 years of experience in IT support or help desk roles. - Proven ability to troubleshoot computer systems and hardware. - Experience with software installation and driver updates. - Proficiency in managing and updating support tickets. - Ability to manage user permissions and system configurations. - Any Graduate degree. This job offers you the opportunity to utilize your technical expertise in supporting employees and ensuring smooth functioning of computer systems and hardware. As a Technical Support Specialist in Delhi, your role involves providing technical support and system troubleshooting for employees. You will be responsible for resolving IT support requests, diagnosing system problems, modifying configurations, managing onboarding tasks, installing software and hardware drivers, and maintaining systems. Your key responsibilities include: