Information Technology Help Desk Technician

Key Responsibilities:

• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Resolving network issues
• Installing and configuring hardware and software
• Speaking to end users to quickly get to the root of their problem
• Providing timely and accurate user feedback
• Talking customers through a series of actions to resolve a problem
• Following up with clients to ensure the problem is resolved
• Replacing or repairing the necessary parts
• Supporting the roll-out of new applications
• Providing support in the form of procedural documentation
• Managing multiple cases at one time
• Testing and evaluating new technologies
• Dealing with asset management life cycle from inception to e-waste
• Record issues via ticketing tool and provide solutions
• Perform remote troubleshooting for WFH issues

Qualifications Required:

• Prior experience in tech support, desktop support, or a similar role
• Hands-on experience with Windows/Apple environment machine
• Working knowledge of computer peripherals
• Knowledge of basic hardware and network
• Ability to perform remote troubleshooting and provide clear instructions
• Customer-oriented attitude