Implementation Engineer

Your Role

As an Implementation Engineer at SalesJack, you'll own the technical side of bringing new customers live and keeping them successful. Every implementation involves ERP integration, product category mapping, permit source configuration, data migration, and on-site training — and you'll be the person who makes all of that happen. Post-launch, you'll handle customizations: new reports, routing rules, data transformations, and one-off integrations. You'll work closely with founders, engineers, and the dealers using our product every day. We highly value a startup mentality — taking initiative, moving quickly, and iterating solutions based on real customer feedback. ## What You'll Do

• Lead ERP integrations for new customers across BisTrack, DMSi Agility, ECI Spruce, and similar systems — using whichever method fits (REST API, VPN with direct SQL access, or scheduled file extracts)
• Map product categories from each customer's ERP to power cross-sell logic, account health scoring, and reporting
• Configure permit data sources and routing rules for each customer's territory, including fuzzy matching against their existing customer base
• Build custom reports, workflows, and data transformations in our data stack (Snowflake, dbt, Postgres) when standard configuration doesn't cover the need
• Feed patterns from the field back to Engineering to shape the core product
• Contribute to architectural decisions, onboarding playbooks, and team culture as an early hire

What We're Looking For