Implementation Engineer
Posted Apr 28, 2026
This role is based out of our Amsterdam office 🇳🇱 or London office 🇬🇧
We are an office-first company & believe great products are made when we are together.
🧱 What You'll Do
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Product Implementation & Onboarding: Lead the technical implementation of Stacks for new customers and new product features/modules, including configuring the environment, executing system tests, assisting with UAT, and providing cutover and hypercare support to ensure they are fully onboarded and proficient in using Stacks. - Customer Solutions & Support: Leverage technical knowledge to advise customers on best practices, translate accounting business problems into solutions using Stacks, and work with the Engineering team to diagnose, troubleshoot, and resolve complex technical issues during and after deployment. - Process Improvement & Automation: Drive function building and process improvements to establish smoother, more efficient operational workflows between Customer Success and Engineering. Develop internal tools and automation scripts (light scripting/coding) to streamline customer implementations and scale operational efficiency. - Documentation & Self-Service: Develop and refine Stacks' documentation hub by updating existing content, creating new documentation, and adding materials that support improved client self-service. - Product Improvement: Drive continuous product improvement by capturing and structuring customer feedback, collaborating directly with Product and Engineering to articulate clear problem statements, and influencing the prioritisation of future development. ## 🧩