Project Manager- JIRA Product Owner
Posted Apr 17, 2026
Key Responsibilities:
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Act as the platform owner for the full Jira and Atlassian suite, defining product vision, roadmap, and governance framework. Partner with IT, business operations, and project teams to align Jira usage with enterprise goals and the Target Operating Model. Develop and maintain a clear backlog of platform enhancements, automation opportunities, and service improvements. Drive adoption of best practices in agile project management, service management, and knowledge collaboration. - Own the configuration, optimization, and continuous improvement of Jira Service Management (JSM), including the Customer Portal. Define SLAs, request types, workflows, automation rules, and escalation logic to deliver world-class service experiences. Integrate JSM with HR, IT, and business service functions to enable a unified enterprise service management (ESM) model. Ensure portal branding, knowledge base linking (Confluence), and user experience align with organizational standards. - Manage and configure Jira projects, schemes, custom fields, automation, and permissions at scale. Implement integrations between Atlassian products (Confluence, Bitbucket, Opsgenie, Trello) and third-party systems (e.g., Slack, Teams, Salesforce, Oracle). Oversee environment governance including test, production, and sandbox instances. Collaborate with Atlassian administrators and developers to deliver complex workflows, scripts, and data integrations. Manage user access, licensing, and performance monitoring. - Translate business requirements into functional configurations using Jira's native capabilities before resorting to custom add-ons. Partner with cross-functional stakeholders (Finance, HR, IT, Delivery) to standardize workflows and optimize dashboards and reporting. Develop reporting frameworks and metrics for agile delivery, SLAs, and operational performance. Build and maintain process documentation, governance playbooks, and user guides. - Serve as the key liaison between business users, IT, and Atlassian administrators. Communicate platform roadmap, feature releases, and training updates in clear, non-technical terms. Conduct user training sessions, demos, and adoption drives across teams. Foster a culture of self-service, automation, and transparency through Jira best practices. Qualifications & Experience: