Design Solution Specialist

Knowledge of Adobe Photoshop and Illustrator. - Fluent in verbal and written English communication. - Ready to work in rotational shifts. As a Design Solution Specialist at Group Bayport, your role involves responding to customer after-sales inquiries and issues with a high degree of expertise and professionalism. You will be responsible for making real-time changes in processed designs as per customer requirements over the phone, fulfilling design-related customer requirements for orders placed on the site, and providing in-depth and accurate information about the products and services offered by Group Bayport. Your key responsibilities also include resolving escalated customer concerns and complaints effectively, ensuring high customer satisfaction levels, and collaborating closely with cross-functional teams to escalate and resolve intricate issues in international customer support. Key Responsibilities:

Respond to customer after-sales inquiries and issues via phone with a high degree of expertise and professionalism. - Make real-time changes in the processed design as per customer requirements on call. - Fulfill the customer requirements related to design over the call for their orders placed on the site. - Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns. - Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction. - Ensure superior customer experience through outstanding communication and advanced problem-solving skills. - Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support. Qualifications Required:

Knowledge of Adobe Photoshop and Illustrator. - Fluent in verbal and written English communication. - Ready to work in rotational shifts.