As an Associate Order-to-Cash Analyst in third party payroll (Team Lease), your primary responsibility is to support customer ordering processes and ensure timely responses to customer requests. You will be accountable for generating accurate bills, data cleaning, and revenue assurance within programs. Here is a breakdown of your key responsibilities:
Day-to-Day Operational Activities:
Ensure customers can place service requests
Manage commercial inventory
Produce accurate and timely invoices
Collect cash payments promptly
Handle customer claims professionally
Provide necessary support to customers for order placement and bill payment
Maintain an up-to-date catalog in processes and tools
Implement corrective and improvement actions for revenue assurance
Implementation Phase Activities:
Set up transitory and target solutions
Implement and execute IMO
Support Functions Management:
Manage billing preparation, tools evolution, re-rating, reporting, etc. - Implement end-to-end workflow processes from ordering to billing
Provide accurate data and meet deadlines
Communicate with internal stakeholders via email and phone
Reporting:
Produce and publish reports as per business requirements
Performance Management:
Report internal KPIs and monitor OTC activities and quality
Report and monitor contractual OTC SLA
Contribute to continuous improvement in OTC activities
Knowledge Management:
Create user guides and maintain updated procedure documentation
Contribute to the growth of Intellectual Capital Process by ensuring quality documentation is published and maintained
Stakeholder Management:
Maintain solid interlocks with key stakeholders
Process Adherence & Improvement:
Ensure compliance with defined processes and procedures standards
Proactively suggest enhancements to procedures
In addition to the above responsibilities, this role plays a crucial part in service delivery and revenue generation within the ABU. The ideal candidate will have:
4-6 years of experience in international customer billing management
Proficiency in Billing data analysis, communication skills, MS Excel
Basic knowledge of MS Access
Understanding of billing activities in the telecom domain
Strong communication skills and ability to work autonomously
Capability to engage with internal staff and customers
Proactiveness, attention to detail, and excellent analytical skills
Previous experience in data management and analysis
Fluency in English (French is a plus)
If you meet these qualifications and are interested in joining a leading global MNC Telecom company, please apply by sending your resume to fizzaoasis56@gmail.com. For more information, you can contact Sayed Fizza Oasis at fizzaoasis56@gmail.com. As an Associate Order-to-Cash Analyst in third party payroll (Team Lease), your primary responsibility is to support customer ordering processes and ensure timely responses to customer requests. You will be accountable for generating accurate bills, data cleaning, and revenue assurance within programs. Here is a breakdown of your key responsibilities:
Day-to-Day Operational Activities:
Ensure customers can place service requests
Manage commercial inventory
Produce accurate and timely invoices
Collect cash payments promptly
Handle customer claims professionally
Provide necessary support to customers for order placement and bill payment
Maintain an up-to-date catalog in processes and tools
Implement corrective and improvement actions for revenue assurance
Implementation Phase Activities:
Set up transitory and target solutions
Implement and execute IMO
Support Functions Management:
Manage billing preparation, tools evolution, re-rating, reporting, etc. - Implement end-to-end workflow processes from ordering to billing
Provide accurate data and meet deadlines
Communicate with internal stakeholders via email and phone
Reporting:
Produce and publish reports as per business requirements
Performance Management:
Report internal KPIs and monitor OTC activities and quality
Report and monitor contractual OTC SLA
Contribute to continuous improvement in OTC activities
Knowledge Management:
Create user guides and maintain updated procedure documentation
Contribute to the growth of Intellectual Capital Process by ensuring quality documentation is published and maintained
Stakeholder Management:
Maintain solid interlocks with key stakeholders
Process Adherence & Improvement:
Ensure compliance with defined processes and procedures standards
Proactively suggest enhancements to procedures
In addition to the above responsibilities, this role plays a crucial part in service delivery and revenue generation within the ABU. The ideal candidate will have:
4-6 years of experience in international customer billing management
