Customer and Operations Technology Specialist

About CCS CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer's expectations. Acerca de CCS CCS Facility Services es uno de los proveedores de servicios para edificios más grandes de los Estados Unidos, que brinda servicios de limpieza e ingeniería de instalaciones y edificios a miles de empresas comerciales con un amplio grupo de profesionales experimentados en limpieza e ingeniería. Guiados por un Corazón de Servicio, somos una empresa dedicada a Servir con pasión para superar las expectativas de nuestros clientes. Position Overview The Customer & Operations Technology Specialist is a frontline member of the 24/7 Customer & Operations Technology Support Center, providing technological support for operational services teams and external customers. Specialists handle incoming calls, manage work orders, dispatch emergency response teams, support day and overnight operations, and assist with urgent customer and employee needs. They troubleshoot and resolve common technology, account, and connectivity issues to support day‑to‑day operations. Key Responsibilities 24/7 Customer & Employee Technology Support Respond promptly and professionally to incoming calls and digital communications. Support customer, employee, and field teams with urgent technology‑related requests, including after‑hours and overnight support. Assist overnight and field teams as needed, including conducting welfare checks in alignment with operational protocols. Document incidents, actions taken, and resolutions accurately to ensure continuity of support. Work Order Management & System Quality Create, manage, and update work orders in real time using company systems. Ensure work orders are correctly assigned, accepted, and progressed by operational teams. Monitor work order status to support service‑level expectations. Verify completion details, including notes and proof‑of‑completion photos, to ensure data accuracy and operational quality. Dispatch & Emergency Coordination Dispatch janitorial and facilities response teams for urgent cleaning, safety, or facility incidents using established systems and protocols. Escalate critical technology, facility, or safety issues to site leadership and operations management. Maintain clear, ongoing communication with field teams and leadership during active incidents until resolution. Technology, Monitoring & Reporting Troubleshoot common technology issues, including user access, passwords, applications, mobile devices, and connectivity. Assist frontline operations teams with work orders, timekeeping, and mobile technology issues. Escalate unresolved or complex issues to Level II Support or management as appropriate. Identify and report recurring issues or system trends. Maintain accurate call logs, incident records, and provide clear shift hand‑off summaries to support operational continuity. Required Qualifications 3+ years of experience in a service support or dispatch, help desk, or operations support environment. Experience supporting field, overnight, or customer‑facing teams in a fast‑paced, service‑driven organization. Strong customer service and communication skills, with the ability to handle urgent situations professionally. Basic experience with technology support, including user access, applications, mobile devices, and connectivity. Comfort working within ticketing or work order systems and accurately documenting actions and resolutions. Ability to work overnight, weekend, or rotational 24/7 shifts as required. Bilingual in English and Spanish, with the ability to communicate effectively with customers and employees in both languages. #CCSVHP Compensation $25-$26.50 CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer's expectations.