Customer Success and Solutions Specialist, Hardware Operations

Giatec Scientific Inc. is seeking a hands-on, operationally minded Customer Success and Solutions Specialist to anchor the hardware side of our customer-facing operations. This is not a traditional support role. It is a coordination and execution role at the intersection of customer success, hardware deployment, and operational reporting, with direct visibility into how Giatec’s IoT technology is deployed, supported, and scaled across new and active customer accounts. The ideal candidate brings a strong customer service and customer success orientation, has owned operational outcomes in a professional setting, and is comfortable navigating both field realities and back-office systems. You will serve as the central operational hub for both new hardware rollouts and the ongoing support of customers already running on Giatec technology, owning the deployment cadence, the stock and capacity picture, the day-to-day health of in-life deployments, and the consolidated reporting that leadership relies on to make decisions. Giatec operates with an AI-first mindset. You will be expected to leverage AI as a core part of how this work gets done, from analysis and reporting through to customer communications and operational decision-making. WHY JOIN GIATEC? - Play a central role in deploying MixPilot, the hardware platform of Giatec for the ready mix industry, alongside the broader Giatec portfolio as the team scales. - Work with a creative, driven team that is passionate about reducing the carbon footprint of concrete and reshaping the construction industry. - Join a purpose-driven company recognized as one of the fastest-growing in Canada for three consecutive years. - Competitive compensation, flexible health benefits, and a matching retirement savings program. - Significant opportunity for personal and professional growth as the Customer and Engineering Success team scales. WHAT YOU WILL DO

WHAT YOU BRING TO THE ROLE