Location: Hybrid out of our Boston office with Travel up to 40%
Reports to: Senior Director, Customer Deployment & Technical Account Management
Direct Reports: Up to 15
Lead and Develop Your Team
Coach, develop, and hold accountable a team of TAMs operating across embedded, regional, and traveling engagement models. - Set clear standards for execution quality, customer engagement, and onsite presence where applicable. - Build technical depth across both hardware and software product lines — your team needs to be fluent in the full Axon ecosystem. - Drive performance management, skills development, and succession planning aligned to where the business is heading. - Create a culture where ownership, initiative, and continuous improvement are the baseline. ## What You Bring
8+ years in customer-facing technical delivery, program management, or complex technology deployment environments. - 5+ years leading senior individual contributors in high-accountability, customer-facing roles. - Experience scaling execution through teams operating across multiple delivery models — you’ve led distributed teams, not just local ones. - Executive presence and confidence engaging command-level or senior customer stakeholders in high-visibility situations. - Experience leading both hardware and software deployments, including coordination across infrastructure, networking, and field operations. - Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows — enough to coach your team credibly. - Data-driven leadership: you manage through KPIs, dashboards, and structured operational reviews, not gut feel. - Ability to operate effectively in fast-moving, ambiguous environments while maintaining clarity and accountability. - Ability to obtain and maintain CJIS compliance and handle confidential, highly sensitive information. - Familiarity with law enforcement software systems such as Computer Aided Dispatch (CAD) or Records Management Systems (RMS),
preferred
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
