Operations Officer

As a Micro Banking Operations Officer (MBOO) at our organization, you will play a crucial role in overseeing the daily operational activities of the micro-banking branch. Your primary focus will be on ensuring seamless service delivery while upholding strict compliance and audit standards. Your dedication to operational excellence will directly impact the level of customer service we provide. **Key Responsibilities:**

• **Branch & Asset Operations:** Manage daily branch workflows, including asset operations and loan processing. - **Customer Servicing:** Act as the primary point of contact for customer queries, ensuring high satisfaction and retention. - **Compliance & Audit:** Maintain "audit-ready" status by aligning all processes with internal policies and regulatory requirements. - **Reconciliation:** Perform daily and periodic reconciliation of accounts and transactions to ensure zero discrepancies. - **Risk Management:** Monitor operational risks and implement corrective measures when necessary. **Candidate Requirements:**
• **Education:** Graduate in any discipline (Commerce/Finance background preferred). - **Experience:** Proven background in Branch Operations, Asset Operations, and Customer Servicing. - **Technical Knowledge:** Strong understanding of Audit, Compliance, and Reconciliation processes. - **Industry Preference:** Prior experience in Microfinance (MFI) or NBFC Asset Operations is highly preferred. - **Skills:** Strong analytical skills, attention to detail, and excellent communication abilities. If you are a detail-oriented professional with a passion for the microfinance sector and a solid foundation in branch banking, we encourage you to apply for this exciting opportunity. Join us in making a meaningful impact in the lives of our customers. *Job Locations:* Across Maharashtra & Chhattisgarh If you are interested in this role, please contact Ms. Cassia at 9567593721. As a Micro Banking Operations Officer (MBOO) at our organization, you will play a crucial role in overseeing the daily operational activities of the micro-banking branch. Your primary focus will be on ensuring seamless service delivery while upholding strict compliance and audit standards. Your dedication to operational excellence will directly impact the level of customer service we provide. **Key Responsibilities:**