Officer, Operations

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role To perform the daily work operations such as the merchant payment and settlement clearing reconciliation process / accounting process / merchant invoice / dispute support /sale slips manually processing / sales inquiry support, and achieve "Service Level Standard "(SLS) with customers internal cross departments and to perform the daily operational in efficient and accuracy. Monthly MI report to the team leaser and fulfill internal & external customer satisfaction with sustained service quality. A good communicate and coordinate transactional flows with internal departments and and coordinate with external parties such as outsourcing vendor, agent banks, utility companies and support to resolve daily operational related problems. Escalates any incident to team leader if found out on your end. What Part Will You Play? Becomes familiar with the internal system related and organization tools, methodologies. More experienced peers to learn the daily operations work, daily and monthly reporting processes, procedures and tools. Begins to learn the company's products and operations team mainly service and process. Management assigned tasks and escalate any incident found out on your end. What Are We Looking For in This Role? Minimum Qualifications At least 1 year of experience in transaction processing, financial operations, or other back‑office support functions Accounting background is an advantage but not required Proficient in MS Office applications, especially Excel and Word Strong written and reading skills in both Chinese and English Experience handling credit card transactions is a plus What Are Our Desired Skills and Capabilities? Familiar with credit card operations knowledge , Good at MS Office such as Excel and Word , Good writing and reading in English to handle dispute cases and, Learns to use professional concepts. Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Supervision - Normally receives detailed instructions on all work. Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues Communication - Effective listener and communicator who is able to be a reliable strategic partner to the members of the Sales Department Global Payments Inc. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we've built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we're there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com EEOC Statement: Global Payments Inc. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.