Assistant Store Leader- Retail
Posted Apr 17, 2026
As an Assistant Store Manager at Traya, you will play a crucial role in ensuring the smooth day-to-day operations at the Clinic/Store. Your primary responsibility will be to support the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence at the clinic. Key Responsibilities:
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Customer Experience:
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Assist in resolving any customer concerns or queries related to treatments, appointments, or products. - Support in conducting scalp tests or consultations when required. - Clinic Operations:
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Monitor daily store opening and closing activities. - Ensure the clinic premises are clean and well-maintained. - Sales and Product Support:
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Aid the coaching team in explaining treatment kits to customers. - Upsell or recommend suitable products based on customer history. - Assist in kit making and App onboarding as needed. - Coordinate with doctors, coaches, and the backend team to ensure seamless clinic functioning. - Maintain shift rosters and ensure timely updates are shared. - Track footfall, daily sheets, and maintain MIS reports. - Ensure accurate inventory management from receipt to usage. - Raise any requirements for stock replenishment or support material. Qualifications Required:
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Bachelors degree in any field is preferred. - Approximately 1-3 years of experience in customer-facing roles (retail, wellness, healthcare) is preferred. - Basic knowledge of Excel and Google Sheets. - Comfortable with tech-based processes such as using Apps and CRM Tools. Traya is a direct-to-consumer hair care brand platform that offers holistic treatment for individuals dealing with hair loss. Founded by Saloni Anand and Altaf Saiyed, Traya combines Ayurveda, Allopathy, and Nutrition to provide personalized consultations and customized hair care products. The company aims to create awareness about hair loss, destigmatize it, and provide emotional support to customers. If you are passionate about making a difference in the lives of individuals struggling with hair fall, Traya offers a unique opportunity to be part of a team that is dedicated to holistic solutions and exceptional customer experiences. As an Assistant Store Manager at Traya, you will play a crucial role in ensuring the smooth day-to-day operations at the Clinic/Store. Your primary responsibility will be to support the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence at the clinic. Key Responsibilities: