Posted Apr 27, 2026
As an Assistant Store Manager at Traya, your role is crucial in ensuring the smooth day-to-day operations at the clinic/store, supporting the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence. Your responsibilities include:
Customer Experience:
Help resolve any customer concerns or queries related to treatment, appointments, or products. - Support in conducting scalp tests or consultations where required. - Clinic Operations:
Monitor daily store opening/closing activities. - Ensure the clinic is clean. - Sales and Product Support:
Support the coaching team in explaining treatment kits. - Upsell or recommend suitable products based on customer history. - Assist with kit making and app onboarding when needed. - Coordinate with doctors, coaches, and the backend team to ensure seamless clinic functioning. - Maintain shift rosters and ensure timely updates are shared. - Track footfall and daily sheets and maintain MIS reports. - Ensure accurate inventory management from receipt to usage. - Raise any requirements for stock replenishment or support material. Qualifications Required:
Bachelors degree in any field preferred. - 1-3 years of experience in customer-facing roles (retail, wellness, healthcare) preferred. - Basic knowledge of Excel and Google Sheets. - Comfortable with tech-based processes such as app usage and CRM tools. Traya is a direct-to-consumer hair care brand platform that provides a holistic treatment for consumers dealing with hair loss. Founded by Saloni Anand and Altaf Saiyed, Traya combines Ayurveda, Allopathy, and Nutrition to create personalized consultations and customized hair kits delivered to the customers' doorstep. The company aims to create awareness about hair loss, destigmatize it, and offer emotional and psychological support to its customers. As an Assistant Store Manager at Traya, your role is crucial in ensuring the smooth day-to-day operations at the clinic/store, supporting the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence. Your responsibilities include:
Customer Experience:
Help resolve any customer concerns or queries related to treatment, appointments, or products. - Support in conducting scalp tests or consultations where required. - Clinic Operations:
Monitor daily store opening/closing activities. - Ensure the clinic is clean. - Sales and Product Support:
Support the coaching team in explaining treatment kits. - Upsell or recommend suitable products based on customer history. - Assist with kit making and app onboarding when needed. - Coordinate with doctors, coaches, and the backend team to ensure seamless clinic functioning. - Maintain shift rosters and ensure timely updates are shared. - Track footfall and daily sheets and maintain MIS reports. - Ensure accurate inventory management from receipt to usage. - Raise any requirements for stock replenishment or support material. Qualifications Required:
Bachelors degree in any field preferred. - 1-3 years of experience in customer-facing roles (retail, wellness, healthcare) preferred. - Basic knowledge of Excel and Google Sheets. - Comfortable with tech-based processes such as app usage and CRM tools. Traya is a direct-to-consumer hair care brand platform that provides a holistic treatment for consumers dealing with hair loss. Founded by Saloni Anand and Altaf Saiyed, Traya combines Ayurveda, Allopathy, and Nutrition to create personalized consultations and customized hair kits delivered to the customers' doorstep. The company aims to create awareness about hair loss, destigmatize it, and offer emotional and psychological support to its customers.
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