Posted Apr 27, 2026
As an IT Helpdesk Support Analyst at TeDan Surgical Innovations, Inc., you will be responsible for providing Level 1 and Level 2 technical support to users across multiple locations. Your primary duties will include user account setup, access management, troubleshooting end-user issues, and supporting core IT systems under the guidance of the US-based IT Manager and in collaboration with the parent companys IT and security teams. Your role will focus on support and execution, ensuring stable, secure, and reliable IT operations. Key Responsibilities:
Provide first- and second-level support for hardware, software, and connectivity issues. - Troubleshoot Windows-based desktops, hosted/virtual desktops, and standard business applications. - Assist remote users using approved remote-access tools. - Document issues, resolutions, and escalations in the helpdesk ticketing system. - Escalate Level 3 or infrastructure-related issues to the IT Manager or parent company teams. - Create, modify, and disable user accounts based on approved requests. - Support onboarding and offboarding activities in coordination with HR and IT. - Adhere to identity and access management (IAM) and security policies. - Assist with basic security administration tasks following established policies. - Support password resets, MFA setup, and access reviews. - Monitor and report potential security issues to the IT Manager. Qualifications Required:
Experience supporting multi-location or international organizations. - Familiarity with parent company or shared IT services. - IT certifications such as CompTIA A+, Network+, Microsoft, or similar. - Proficiency in Windows operating systems. - Knowledge of hosted/virtual desktop environments and basic SQL concepts. - Experience with Windows server environments. - Familiarity with remote support tools and ticketing systems. Key Responsibilities:
Provide first- and second-level support for hardware, software, and connectivity issues. - Troubleshoot Windows-based desktops, hosted/virtual desktops, and standard business applications. - Assist remote users using approved remote-access tools. - Document issues, resolutions, and escalations in the helpdesk ticketing system. - Escalate Level 3 or infrastructure-related issues to the IT Manager or parent company teams. - Create, modify, and disable user accounts based on approved requests. - Support onboarding and offboarding activities in coordination with HR and IT. - Adhere to identity and access management (IAM) and security policies. - Assist with basic security administration tasks following established policies. - Support password resets, MFA setup, and access reviews. - Monitor and report potential security issues to the IT Manager. Qualifications Required:
Experience supporting multi-location or international organizations. - Familiarity with parent company or shared IT services. - IT certifications such as CompTIA A+, Network+, Microsoft, or similar. - Proficiency in Windows operating systems. - Knowledge of hosted/virtual desktop environments and basic SQL concepts. - Experience with Windows server environments. - Familiarity with remote support tools and ticketing systems.
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