Posted Apr 27, 2026
Key Responsibilities:
Respond to incoming requests via phone and ServiceNow tickets. - Resolve 1st and 2nd level incidents. - Log and update incidents via ServiceNow, our ticket tracking application. - Provide Hardware/software support to internal customers. - Assist in incident routing and escalation to other teams. - Administer/Troubleshoot accounts in various systems such as WorkspaceOne, Salesforce, WebEx, Active Directory, and more. - Leverage internal and external resources to answer questions and resolve incidents. Qualifications:
1-2 years of experience in a Help Desk or Service Desk environment, or equivalent training and education. - Good experience with hardware management, troubleshooting, and handling hardware requests. - Experience with Mac and Windows operating systems. - Excellent customer service, communication, and analytical skills. - Positive, professional, team player attitude. - Strong work ethic and self-motivation. - Ability to organize and prioritize work in a fast-paced environment. - Technical aptitude with a focus on continuous learning. - Functional knowledge of Apple and Windows Operating Systems. - Experience with Microsoft Office products. - Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician. Key Responsibilities:
Respond to incoming requests via phone and ServiceNow tickets. - Resolve 1st and 2nd level incidents. - Log and update incidents via ServiceNow, our ticket tracking application. - Provide Hardware/software support to internal customers. - Assist in incident routing and escalation to other teams. - Administer/Troubleshoot accounts in various systems such as WorkspaceOne, Salesforce, WebEx, Active Directory, and more. - Leverage internal and external resources to answer questions and resolve incidents. Qualifications:
1-2 years of experience in a Help Desk or Service Desk environment, or equivalent training and education. - Good experience with hardware management, troubleshooting, and handling hardware requests. - Experience with Mac and Windows operating systems. - Excellent customer service, communication, and analytical skills. - Positive, professional, team player attitude. - Strong work ethic and self-motivation. - Ability to organize and prioritize work in a fast-paced environment. - Technical aptitude with a focus on continuous learning. - Functional knowledge of Apple and Windows Operating Systems. - Experience with Microsoft Office products. - Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician.
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