Part-Time IT Support Specialist I (London)

• Provide Tier 1 technical support for laptops, desktops, mobile devices, peripherals, printers, and standard business applications. - Respond to support tickets, emails, in person requests, and phone requests in a timely and professional manner. - Troubleshoot Windows, Microsoft 365, Zoom, VPN, Wi Fi, MFA, password, and basic networking issues. - Assist with onboarding and offboarding tasks, including workstation setup, account access coordination, equipment preparation, and hardware collection. - Configure and deploy laptops, monitors, docking stations, and other IT equipment for new hires and existing employees. - Support conference room technology and assist with video conferencing setup for meetings. - Contribute to IT documentation and knowledge base articles as needed. - Assist with inventory tracking and asset management for IT equipment. - Follow KBRA’s security policies and ensure proper handling of company equipment, systems, and data. - Partner with other members of the global IT team on support needs, projects, and process improvements as required. About You:

You are a dependable, customer focused IT support professional who enjoys helping end users resolve technology issues. You are organized, detail oriented, and comfortable working in a fast paced environment while maintaining professionalism and confidentiality. You will be successful in this role if you have:

• 1–3 years of experience in IT support, help desk, desktop support, or a customer service focused technical role required. - Experience supporting users in a corporate office environment preferred. - Working knowledge of Windows 11 installation, configuration, and troubleshooting. - Experience with Microsoft Office 365 and Zoom. - Basic familiarity with Active Directory, Microsoft Entra ID, Group Policy, or similar identity and access management tools. - Basic understanding of DNS, DHCP, VPN, Wi-Fi, and general networking concepts. - Experience using ticketing systems and following escalation procedures. - Hands on experience configuring and supporting laptops, peripherals, printers, and audio/video equipment. - Strong problem solving, analytical, communication, and organizational skills. - Ability to work independently, prioritize support requests, and follow documented IT procedures. - High attention to detail and commitment to confidentiality. - Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus. Preferred qualifications:

• MDM, VPN, and Microsoft Intune experience. - Familiarity with security applications, endpoint protection tools, and IT security processes. - Experience with IT asset management or inventory tracking. - IT certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent experience. Benefits:

• A flexible hybrid work schedule – Tuesdays, Wednesdays, Thursdays in the office

• Competitive benefits and paid time off

• Pension plan

• Educational and professional development financial assistance

• Employee referral bonus program

About Us

Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider. Kroll Bond Rating Agency UK is located at Augustine House, Austin Friars, London, EC2N 2HA, United Kingdom. #LI-KS1

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