EDUCATION: Associate degree or equivalent experience in Information Technology, Computer Science, or related field
EXPERIENCE: 2-3 years in an IT role, preferably in an education facility
SCHOOL IT SUPPORT SPECIALIST WILL
Technical Support
Provide first-level technical support to staff and students for hardware, software, network, and account-related issues. - Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards. - Maintain a help desk ticketing system and ensure timely resolution of requests. Systems & Network Maintenance
Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology. - Monitor network performance and assist with troubleshooting connectivity issues. - Maintain an accurate inventory of IT assets and manage device check-in/out procedures. User & Security Management
Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms. - Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security. Instructional Technology Support
Provide training and assistance to teachers and students on educational technology tools and digital learning platforms. - Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments). Technology Planning
Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives. - Recommend improvements to enhance system reliability and efficiency. WORKING CONDITIONS
School-based environment with frequent interaction with students, teachers, and administrators. - May require occasional lifting of equipment (up to 40 lbs). - Occasional evening or weekend hours during major technology upgrades or events. - Periodic travel between Spark Academy and GLOW Academy campuses as needed. KNOWLEDGE/SKILLS/ABILITIES
Strong troubleshooting skills with Windows, ChromeOS, and macOS devices
Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP). - Excellent communication, organization, and customer service skills. - Ability to work independently and collaboratively in a school setting. - Experience with student information systems (SIS) and learning management systems (LMS). - Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF. - CompTIA A+, Network+, or similar certifications preferred. OTHER DUTIES
Other duties as assigned to ensure successful and effective operations of the office/administration and the school
COMPENSATION: Commensurate with experience
SUPPORT:
All new staff will attend a formal orientation to learn more about the school, our expectations, and to help acclimate our new employees to the school community. TO APPLY:
Visit the Careers page on our website and select “Current Openings.” Click on the position you’re interested in to view the full job description, then click the teal “Apply for this job” button. You’ll be guided through our Bamboo hiring platform to submit your resume and any required materials. Please note: Possession of a valid TB test issued by the local county board of health or recognized medical authority is required for employment.
