AWS Production Support

Key Responsibilities:

• Provide production support for AWS cloud infrastructure
• Manage incidents through incident management processes
• Collaborate with cross-functional teams to resolve issues promptly
• Offer Level 1 (L1) support for application-related issues
• Provide technical guidance to junior team members
• Utilize ServiceNow platform for ITSM processes such as incident management, problem management, change management, etc. - Ensure compliance with ITIL best practices and industry standards for service delivery

Qualifications Required:

• 3-8 years of experience in Production Support or Application Support role on AWS Cloud environment

• Bachelor's degree in Any Specialization (B.Sc / B.C.A.)

• Strong understanding of Incident Management principles and practices using tools like ServiceNow

• Experience working with L1 Support teams to resolve complex technical issues Role Overview: You will be responsible for providing production support for the AWS cloud infrastructure, ensuring high availability and performance of applications. This includes managing incidents through incident management processes and collaborating with cross-functional teams to resolve issues promptly. Additionally, you will offer Level 1 (L1) support for application-related issues and provide technical guidance to junior team members. You will utilize the ServiceNow platform for ITSM processes such as incident management, problem management, change management, etc. It is essential to ensure compliance with ITIL best practices and industry standards for service delivery. Key Responsibilities: