Production Support

As an experienced Production Support specialist, you will be responsible for handling incident resolution, application monitoring, root cause analysis, and performance issues in Java and .NET environments. Your expertise in ITIL aligned Problem and Incident Management will be crucial for trend analysis, permanent fix implementation, and continuous service improvement. You will utilize tools like Dynatrace, Splunk, and CA ESP for Infrastructure and Application Monitoring, ensuring proactive monitoring, alert management, log analysis, and workload automation. Your skills in CA ESP Workload Automation will be essential for job scheduling, batch processing, failure handling, and dependency management in critical production environments. Additionally, your experience in Big Data Production Support integrated with ITSM processes will be valuable for supporting high volume, mission-critical systems. You will showcase your ability in Major Incident Management by coordinating cross-functional teams, ensuring effective communication, rapid service restoration, and conducting post-incident reviews. Your strong working knowledge of SQL and AWS services will be put to use in the Banking Domain, where you will provide hands-on production support while adhering to regulatory security and compliance standards. Operating in a 24x7 support environment, you will work towards high availability, reliability, and operational excellence. Preferred Skills:

• Foundational knowledge in Maintenance and Production Support processes

• Understanding of Life Sciences Maintenance Process As an experienced Production Support specialist, you will be responsible for handling incident resolution, application monitoring, root cause analysis, and performance issues in Java and .NET environments. Your expertise in ITIL aligned Problem and Incident Management will be crucial for trend analysis, permanent fix implementation, and continuous service improvement. You will utilize tools like Dynatrace, Splunk, and CA ESP for Infrastructure and Application Monitoring, ensuring proactive monitoring, alert management, log analysis, and workload automation. Your skills in CA ESP Workload Automation will be essential for job scheduling, batch processing, failure handling, and dependency management in critical production environments. Additionally, your experience in Big Data Production Support integrated with ITSM processes will be valuable for supporting high volume, mission-critical systems. You will showcase your ability in Major Incident Management by coordinating cross-functional teams, ensuring effective communication, rapid service restoration, and conducting post-incident reviews. Your strong working knowledge of SQL and AWS services will be put to use in the Banking Domain, where you will provide hands-on production support while adhering to regulatory security and compliance standards. Operating in a 24x7 support environment, you will work towards high availability, reliability, and operational excellence. Preferred Skills: